Política de envío

- The Products ordered and any offers or samples;

- Mandatory attached documentation in the country of origin;

- Purchase invoice-receipt

- Informative and advertising material.

The Products will be delivered by a carrier chosen by the client at the checkout. Products can be delivered in the following ways:

- delivery to the address indicated by the Customer;

- delivery at the point of sale for collection by the Customer;

- delivery at a collection point designated by the Customer;

- For pick up at our offices

 The Customer will receive an email with the confirmation of shipping with a tracking number and a url of the forwarder website so the order can be tracked at anytime since it leaves our premises.

Upon arrival of the Products at the agreed collection/delivering address or point, the Customer will be notified and will be able to collect the Products in accordance with the procedure used by the operator that manages the service.

FAILURE TO COLLECT /RECEIVE

Failure to collect or receive the Products within the period indicated above or the impossibility of delivering the Products sent to the address chosen by the Customer will result in the cancellation of the Order and the refund of the full amount paid for goods but not for transport, which will be done by the same payment method used for the purchase. 

No reimbursement will be made for any amount paid for Personalized Products nor for the expenses referred to transport.

UPON RECEIPT 

Upon receipt of the Products, it is the Customer's responsibility to check the integrity of the packaging and check whether it has any damage that is immediately evident (eg wet or damaged box, etc.). In case of anomalies, the Customer must report them immediately, ensuring that they are confirmed by the carrier or sales staff (in the case of collection in our office) and refuse delivery. Otherwise, the Customer will not be able to exercise its rights in this regard later.

The Site is structured with functions that allow the Customer to access it and place an Order, regardless of nationality and/or geographic location. The Customer may receive the Products at a delivery address of his choice as long as it is contemplated in our list of countries we sell to.

LIMITATION IN WEIGHT 

Important note: There is a limitation in weight in the standard orders . It’s 31 Kg per volume/box 

Shipping and handling fees are not refundable. This includes undeliverable, refused, missing, and stolen shipments.

DELIVERIES IN NON-EU COUNTRIES-International Orders & Customs

Goods ordered from Eco CAndle Project for delivery outside the EU may be subject to import duties and taxes, these will be levied once the parcel reaches its destination country. Any charges for customs must be paid by you the customer, ECo Candle Project will not be held liable for any charges incurred. If In the event of any customs charges not paid by the customer and Eco Candle Project incur any costs relating to this outcome, we will have no alternative but to charge you “The Customer”. This would also apply if the goods were returned or imported by customs. Any goods received back will be subject to a restocking fee and any other costs incurred, Manufactured goods will not be refunded. Please Note: Customs policies vary from country to country, We would advise that you contact your local customs officer for full details and regulations prior to placing an order. 

• Shipping and handling fees are not refundable. This includes undeliverable, refused, missing, and stolen shipments.
• The payment of duties or customs fees is the responsibility of the consumer and will not be compensated through Eco Candle Project by Vegteam. Please be mindful of any customs or duties expected for import into your country of origin.